Refund Policy

Last updated: October 15, 2026

Overview

This policy covers credit packs, subscriptions, and failed PhotoCraft HD jobs on artcraftai.online.

Failed HD jobs (credits)

When a paid PhotoCraft job fails and does not return a usable image, our system is designed to release / not keep the credit charge for that attempt (subject to idempotent settlement). If a charge appears stuck, contact support@artcraftai.online with the job or order id.

Free previews do not consume paid credits.

Credit packs (one-time)

• Credits are digital goods consumed when eligible jobs succeed.
• Unused credits generally remain available for HD exports until used or as stated at purchase.
• We do not offer routine cash refunds for unused credits after a successful Stripe payment, except where required by law or for clear billing errors (duplicate charge, wrong amount).

Subscriptions

• Cancel anytime in Settings → Billing to stop auto-renewal.
• After cancellation you keep access through the end of the current paid period.
• Mid-cycle cash refunds are not guaranteed; request review for duplicate charges or technical inability to use the service after payment.

How to request a review

Email support@artcraftai.online or open an in-app ticket with:

• Account email
• Order / payment id (Stripe)
• Job id if related to credits
• Short description of the issue

We aim to respond within a few business days.

Changes

We may update this policy; the date above is authoritative. Related: Terms of Service · Privacy Policy.